---
title: "The chat widget on your website"
description: "Four pages that configure the CloudFly Helpdesk chat widget: paste the embed snippet, restyle it, decide how visitors identify themselves, add other channels."
updated: "2026-08-28"
audience: [administrator]
source: "https://helpdesk-docs.svr1.feedapp.click/en/widget"
---

The chat widget is the floating panel in the corner of your website. This
section configures it from the console: paste the embed snippet, restyle it,
decide whether visitors have to sign in, and open other ways to reach you.

## The four tasks here [#the-four-tasks-here]

1. [Embed the widget on your website](/en/widget/nhung-vao-website) — take the
   snippet from the **Configuration** tab and paste it into your pages.
2. [Customize color, position and greeting](/en/widget/tuy-bien-giao-dien) — brand
   color, launcher shape, avatar and the first line a customer reads.
3. [Allow anonymous chat, or require a sign-in](/en/widget/chat-an-danh-hay-bat-dang-nhap) —
   one choice that decides whether you may trust what a visitor typed.
4. [Add Zalo, Messenger and a hotline](/en/widget/kenh-lien-he-khac) — the picker
   screen for visitors who would rather reach you somewhere else.

## Before you open any of them [#before-you-open-any-of-them]

The widget is a channel, and every channel pours conversations into the same
queue — [Shared inboxes and channels](/en/khai-niem/inbox-va-kenh) explains that
relationship. If the workspace has no website widget channel yet, build one in
[Create your first channel](/en/bat-dau/tao-kenh-dau-tien), then come back here
to tune it.

All four pages edit the same screen: **Channels** → open your website widget
channel. Three tabs split the work — **Configuration** holds the snippet and
the access rules, **Widget Chat** holds the appearance, **Settings** holds the
greeting.

> **Warning:** The widget is a customer-facing surface, so every switch here changes what
> somebody outside the workspace experiences. Read
> [Allow anonymous chat, or require a sign-in](/en/widget/chat-an-danh-hay-bat-dang-nhap)
> before relying on a name or an address a visitor typed: the pre-chat form
> **collects, it does not verify**.