---
title: "Track tickets on your team's Kanban board"
description: "Open a department's Kanban board, read the columns and the SLA badge on each card, then drag a card into another stage to move the ticket along."
updated: "2026-08-28"
audience: [agent, administrator]
source: "https://helpdesk-docs.svr1.feedapp.click/en/ticket/bang-kanban"
---

The Kanban board shows every ticket of one department by stage rather than as
a list. This page reads the board and moves a ticket across it.

## Goal [#goal]

You can open your team's board, read every number on a column header and on a
card, and move one ticket into the next stage.

## Before you begin [#before-you-begin]

* Any operator account can read the board. Dragging needs write access to
  tickets: the **administrator** role, or **Tickets role** set to
  **Admin (can write)** — see [Roles and per-feature permissions](/en/khai-niem/vai-tro-va-quyen).
* The department needs at least two columns. If it has none, work through [Configure the columns of a team's board](/en/ticket/cau-hinh-cot) first.
* At least one ticket carrying a stage; a ticket with no stage is absent from the board.

## Steps [#steps]

1. Open **Tickets** → **Kanban**. The list shows one tile per department, with
   that department's address under its name.
2. Click your team's tile. The board opens, and the top bar carries the ticket
   count and the stage count.

   ![A Kanban board on a blue background with four columns side by side, each showing a colour dot, a stage name and a ticket count; the card area of every column is masked](https://helpdesk-docs.svr1.feedapp.click/images/docs/ticket/bang-kanban/01-bang-kanban.en.webp)

   *One department's board. The card areas are masked because the picture was taken on live data.*
3. Read each column header: a colour dot, the stage name, then the number of
   tickets sitting in it. The final column of the flow also carries a **Closing**
   label.
4. A column with a WIP limit prints its count as `5 / 4` and turns red once it is
   over. That is a colour warning; the console still accepts more cards.
5. Read a card: its reference, its priority, the update date, the reply count and
   the attachment count. The SLA badge reads **Overdue**, **SLA breached**,
   **SLA met** or the time left.
6. Drag a card into another column. The console stores the new stage and records
   the transition.
7. Click a card to open its detail drawer. The drawer carries an **SLA** block
   with the **Deadline**, and a **Stage history** block listing every leg the
   ticket has travelled.
8. Add a ticket straight onto a column with **Add ticket**: type a **Ticket
   title…** and pick a contact. The save button turns on once both are there.
9. Press the left arrow on a column header to **Fold column**. A folded column
   still accepts cards dragged onto it.

## Verify [#verify]

The moment you drop the card, the counts on both column headers move: one down
on the old column, one up on the new one. Reload the page and the card is still
in its new column.

Open the drawer of that same card: **Stage history** carries an extra row for
the current stage, marked **present**.

## Troubleshooting [#troubleshooting]

| Symptom                                                | Cause                                                              | What to do                                                                 |
| ------------------------------------------------------ | ------------------------------------------------------------------ | -------------------------------------------------------------------------- |
| Cards will not drag, though the board reads fine       | The account sits at read-only on tickets                           | Have an administrator raise **Tickets role** to **Admin (can write)** |
| A card carries no SLA badge at all                     | No SLA policy matches that ticket                                  | See [Set an SLA policy for a team](/en/ticket/chinh-sach-sla)              |
| The drawer reads "No SLA policies attached."           | Same cause, spelled out in a sentence                              | As above                                                                   |
| The save button under **Add ticket** stays off         | The title is empty, or no contact with a portal account was picked | Fill both, or use the [full creation form](/en/ticket/tao-va-xu-ly)        |
| The board is empty although the department has tickets | Those tickets carry no stage                                       | Give the department a default stage, then reopen each ticket               |

## Next steps [#next-steps]

* [Configure the columns of a team's board](/en/ticket/cau-hinh-cot)
* [Set an SLA policy for a team](/en/ticket/chinh-sach-sla)
* [Create a ticket and answer the customer](/en/ticket/tao-va-xu-ly)