---
title: "Configure notifications for the workspace"
description: "Set the name that appears on every notification a customer reads, then find where the email switches live per department and how browser push is turned on."
updated: "2026-08-28"
audience: [administrator]
source: "https://helpdesk-docs.svr1.feedapp.click/en/quan-tri/thong-bao"
---

Notifications leave this system on three roads: the bell in the console, email,
and browser push. This page points at where each of the three is configured.

## Goal [#goal]

Customers read notifications carrying the name you meant them to see, and you
know which switch on which screen governs each kind of notification.

## Before you begin [#before-you-begin]

* The **General** screen opens for an **administrator** only.
* The business name as you want a customer to read it on a ticket reply.
* At least one department, because the email switches live on each department — [Create a department and add people to it](/en/quan-tri/nhom-va-phong-ban).
* The wording of each notification lives elsewhere: [Edit the notification templates that go out](/en/quan-tri/the-va-mau-noi-dung).

## Steps [#steps]

1. Open **Administration** → **General**. The card opens under the line "Settings
   that apply to the whole helpdesk."
2. Fill in **Company name**. The hint under the box reads "Your business name, as
   customers see it."
3. Pick one of the two choices under **Ticket reply author**: **Agent name** so
   every reply carries the writer's name, or **Company name** so every reply
   carries one shared name.

   ![The General settings card with Company name filled in, the two Ticket reply author choices, and the Name for tickets box revealed by picking Company name](https://helpdesk-docs.svr1.feedapp.click/images/docs/quan-tri/thong-bao/01-cai-dat-chung.en.webp)

   *Choosing Company name reveals the Name for tickets box below.*
4. Picking **Company name** reveals **Name for tickets**. Leaving it empty falls
   back to the **Company name** above.
5. Press **Save Changes**. The button is held disabled while **Company name** mode
   is picked and both name boxes are empty.
6. Turn email on or off per department: open **Tickets** → **Departments** → pick a
   department → **Settings** tab → the **Ticket & Notification Settings** block.
7. In that block each switch is one kind of email, grouped by who receives it:
   staff, the customer, and the CC recipients. Press **Save Settings** afterwards.
8. Turn browser push on for your own machine: press the bell at the foot of the
   navigation, press **Enable desktop alerts**, and allow it when the browser asks.

## Verify [#verify]

Reload **Administration** → **General**: the values you saved are still there.
In **Company name** mode the console prints a preview line underneath telling
you which name a customer will read. Then cause a real event and read the mail
the customer receives: the sender name matches your choice.

> **Push is enabled from the browser, not from the console:** No switch in the console turns web push on or off for the workspace. It works
> when the deployment has set a VAPID key pair in the api-engine environment and
> the console is reached over HTTPS. With either one missing, **Enable desktop
> alerts** still responds to the click and no notification ever arrives. That
> configuration belongs to the deployment runbook, not to the console.

> **The in-app bell is always on:** In-app notifications have no switch and no per-person preferences screen. The
> bell counts unread items for every account, and the only way to reduce the
> volume is to turn off email switches on the department concerned.

## Troubleshooting [#troubleshooting]

| Symptom                                | Cause                                                                     | What to do                                                                         |
| -------------------------------------- | ------------------------------------------------------------------------- | ---------------------------------------------------------------------------------- |
| **Save Changes** stays disabled        | **Company name** mode is picked with no name anywhere                     | Fill in **Company name** or **Name for tickets**                                   |
| Customers still read an agent's name   | The setting saved, but that reply went out before the change              | Mail already sent cannot be rewritten; only later mail follows the new setting     |
| No email leaves at all                 | The department's switches are off                                         | Turn them back on in the department's **Settings** tab and press **Save Settings** |
| Permission granted but no push arrives | The deployment has no VAPID keys, or the console runs over plain HTTP     | Ask whoever runs the deployment to check the server configuration                  |
| Email arrives minutes late             | Notifications run through a background queue rather than during the click | See [Watch and retry the background job queue](/en/quan-tri/cong-viec-nen)         |

## Next steps [#next-steps]

* [Edit the notification templates that go out](/en/quan-tri/the-va-mau-noi-dung)
* [Watch and retry the background job queue](/en/quan-tri/cong-viec-nen)
* [Archive a conversation and mute it](/en/hop-thu/luu-tru-va-tat-thong-bao)