---
title: "Reuse canned responses and a signature"
description: "Build your own library of replies and insert them with a slash in the composer, then set a signature you can drop at the end of a message."
updated: "2026-08-28"
audience: [agent, administrator]
source: "https://helpdesk-docs.svr1.feedapp.click/en/hop-thu/mau-cau-tra-loi"
---

A shift contains a handful of sentences you type ten times over. This page keeps
them as responses you insert with a few characters, and adds a signature for the
end of a message.

## Goal [#goal]

The wording you use most is waiting in the composer behind a shortcut, and your
signature goes exactly where you want it.

## Before you begin [#before-you-begin]

* A signed-in account. Canned responses and the signature belong to a person, not to the workspace.
* Wording your team agrees with, if the answer touches policy.
* The old `/settings/canned-responses` address is no longer a page; it redirects to **Settings** on the matching tab.

## Steps [#steps]

1. Press the **Settings** icon at the foot of the navigation column, beside your
   account name.
2. Choose the **Canned responses** tab. The list of responses appears with a box to
   search by shortcut, title or content.
3. Press **New response**, fill in **Shortcut**, **Title** and **Content**, then
   press **Save**. Accents and spaces in the shortcut are converted for you, so
   "Báo Giá" becomes `bao-gia`.

   ![The New response dialog with please-hold in the Shortcut box, Ask the customer to hold in the Title box and a short reply in the Content box](https://helpdesk-docs.svr1.feedapp.click/images/docs/hop-thu/mau-cau-tra-loi/03-tao-mau-tra-loi.en.webp)

   *The New response dialog, filled in with an example.*
4. Back in a conversation, type `/` followed by the shortcut in the composer. Pick
   the response from the list to insert its whole content at the cursor.
5. While the composer is empty, the console offers a few responses matching the
   customer's latest question under a **Suggested** label. Clicking one inserts it;
   typing makes them go away.
6. Set the signature on the **Profile** tab of the same **Settings** page: fill the
   **Signature** box and press **Save Changes**.
7. In the composer, press **Insert signature** to drop it at the cursor. No message
   receives a signature on its own.

> **A canned response belongs to one person:** The library is tied to the signed-in account; colleagues cannot read or use your
> responses. A wording the whole team should share has to be created once per
> person for now.

## Verify [#verify]

The new response is listed on the **Canned responses** tab with its shortcut. In
a conversation, type `/` with that shortcut and pick it: the full content lands
in the composer. The usage count next to the response goes up after each
insertion.

## Troubleshooting [#troubleshooting]

| Symptom                                            | Cause                                                         | What to do                                                     |
| -------------------------------------------------- | ------------------------------------------------------------- | -------------------------------------------------------------- |
| Typing `/` brings up no list                       | The slash has to open a line or follow a space                | Delete the character before it and type `/` again              |
| The list appears without the response you want     | The shortcut was converted to an unaccented form when saved   | Open the **Canned responses** tab and read the stored shortcut |
| **Insert signature** answers **No signature yet**  | The signature box on the **Profile** tab is empty             | Fill it in and press **Save Changes**                          |
| `/settings/canned-responses` lands on **Settings** | The old address is a redirect and no longer a page of its own | Use the **Canned responses** tab directly                      |

## Next steps [#next-steps]

* [Handle your first conversation](/en/bat-dau/xu-ly-hoi-thoai-dau-tien)
* [Reply to a customer, or write a note](/en/hop-thu/tra-loi-va-ghi-chu-noi-bo)
* [Working the shared inbox](/en/hop-thu)