---
title: "Read and send email in the console"
description: "The Email section is your own mail reader inside the console: three panes for folders, the message list and the message itself, plus a compose button."
updated: "2026-08-28"
audience: [agent, administrator]
source: "https://helpdesk-docs.svr1.feedapp.click/en/email"
---

**Email** in the left column opens the IMAP/SMTP mailbox belonging to your own
account. Mail here never enters the conversation queue and no colleague can
read it — the reason sits on [Connect an IMAP/SMTP mailbox](/en/kenh/ket-noi-email).

## Three panes on screen [#three-panes-on-screen]

The left column holds the mailbox picker, the **New message** button, the
**Folders** tree and the **Labels** list. The two icons beside the mailbox name
are **Refresh** and **Settings**.

The middle column lists the messages in the open folder, with a **Search mail**
box and an **Unread** chip. Search covers subject, sender and preview text; the
console states plainly that message bodies are not indexed.

The right column shows the selected message, with **Reply**, **Reply all** and
**Forward**. With nothing selected it reads **Select a message to read it.**

## Pages in this section [#pages-in-this-section]

* [Add a second mailbox to the Email section](/en/email/them-tai-khoan) — attach
  another address and move between mailboxes.
* [Organize mail with folders, labels and flags](/en/email/thu-muc-va-nhan) —
  build your own folders, apply coloured labels and use the **Flagged** view.

Connecting the first mailbox lives on [Connect an IMAP/SMTP mailbox](/en/kenh/ket-noi-email):
the connection form, the ports, TLS and how to test before saving.

## Worth knowing first [#worth-knowing-first]

Folders and labels you create here are created on the mail server itself, so
they show up in any other mail app opened on the same mailbox.

Pulling mail into the console runs in a separate background process. With that
process off the screen still opens; no new mail arrives in it.